Privacy & cookies

Copyright © Notice

These pages are protected by copyright. Please contact us for permission to copy or reproduce the Home-Start material from the site.

Images throughout this site are real families, but some images are posed by models. Images for media use can provided by contacting the press office.

No other part of the site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of Home-Start UK.

Use of the Site

This website is provided by Home-Start UK. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.

While the information provided on the site is to the best of our knowledge accurate and up to date we do not accept responsibility for the accuracy of the information.

Home-Start UK is not liable for any loss or damage to data or computer systems which result from use of this site.

Privacy Policy

Home-Start UK is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) to support the proper banking of donations and purchases. We do not sell or rent your information to anyone.

1. Collecting personal information

 (a)      Information that you provide to us when registering for our service or with our website (including your email address);

 (b)       Any other personal information that you choose to send to us;

2.    Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. Please complete the Privacy Notice and Consent Statement.

3. Using personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      Contact you if you have completed the details on our “contact us” page.

 (b)      send you email notifications that you have specifically requested;

(c)       send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(d)      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

 (e)     keep our website secure and prevent fraud;

(f)      verify compliance with the terms and conditions governing the use of our website


4. Disclosing personal information

4.1     We may disclose your personal information to any of our employees insofar as reasonably necessary for the purposes set out in this policy.

4.2     Except as provided in this policy, we will not provide your personal information to third parties.

6. Retaining personal information

6.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 

6.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

7. Security of personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8. Amendments

8.1     We may update this policy from time to time by publishing a new version on our website.

8.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

9.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

 (a)      The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or utility bill showing your current address).

9.2     We may withhold personal information that you request to the extent permitted by law.


Cookies are used on the Home-Start UK website to identify your computer to our server. A cookie will record the areas visited by your computer. We use Google Analytics to measure what people do on our site. This is the most common analytics tool on the internet, and we use it to look at things like which pages are most popular and which browsers people use. It helps us spend our money more efficiently when we plan development of the website.

Use of Cookies by our websites

The list below shows the cookies used by our websites and provides a description of how each cookie works:

Cookie name: PHPSESSID
Type: Necessary Cookie – This cookie is used by the website to set session preferences. No personal data is stored.
Intrusiveness: Low
Expiry: When the browser is closed or the session times out.

Cookie name: __utma, __utmb, __utmc, __utmz
Type: Analytical Cookie – These cookies are set by Google Analytics and are used to collect non-personal information about how visitors use the websites. The information is used to create reports showing website usage which help us improve the websites. The information is anonymous. Google have developed the "Opt-out Browser Add-on" which stops information being sent to Google Analytics even if cookies are enabled in your browser. See:
Intrusiveness: Low
Expiry: Typically 1-2 years. Visit the Privacy Policy of Google to find out further information about these cookies.

Cookie name: cookieControl
Type: Necessary Cookie – This cookie is set when a visitor consents to cookies being set on their hard drive for this website. The cookie prevents the cookie notice being displayed on every page of the site.
Intrusiveness: Low
Expiry: 3 month

Turning cookies off

All modern browsers let you turn off either all or third-party cookies, but this varies depending on which browser you're using. The option to do this is usually found in your browser’s Options, Settings, or Preferences menu.

How to change your cookie settings in:
Internet Explorer

The information we collect from you

We collect information from you as a website visitor on how you use our website in order to improve and develop our website.  The information we collect includes details of your domain name and internet  protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.

Non-Endorsement Policy

This site contains links to other sites, which Home-Start UK provides for the user's information and convenience only. Home-Start UK does not control or monitor these other sites, nor does their inclusion mean that Home-Start UK recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.

If you wish to link to the Home-Start site, you must link to the homepage, and we request you inform us that you are doing so by contacting the Communications Department. You may not link to any other area of the site without prior written permission from Home-Start. The Home-Start logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.

Funded and supported by
  • CHildren in Need Funded
  • Nottinghamshire Council
  • Newark and Sherwood District Council